HOW WE WORK
This is a general set of office policies. We are willing to hear your feedback about things you like or dislike. Please note that we are not able to modify all office policies to suit the preferences of each particular client. In addition, while we are happy to have you visit our office, we ask that you first call or make an appointment that is confirmed by email. We want to be able to serve you as professionally as possible.
-
Please make a consultation appointment before visiting our office for the first time. Consultation appointments can be made by calling our offices in Fresno (559)264-2500, San Francisco (415)398-4444 or Los Angeles (213)709-8009.
-
Please assist us by attempting to make your credit card payment on our Customer Payment Portal or sending in a check or money order to our Fresno office at 2300 Tulare Street suite 235 Fresno, CA 93721 for your monthly payment. If you would like to receive your billing statement by email each month please email us or call and ask to switch to email billing.
-
When you are provided a list of documents for a case please gather all documents before sending, scanning or uploading documents and scheduling an appointment to complete forms or other filings.
-
Please note that we cannot control the timeframes for processing by USCIS or the Immigration Courts, Board of Immigration Appeals or the Ninth Circuit Court of Appeals.
-
We also cannot control changes in the amount of filing fees during the time a case is pending.
-
If you have doubts about your case, please contact us by phone or email to schedule a phone appointment with Jessica Smith Bobadilla. Some issues may also be resolved by email.
-
Emergency contact is available by email at jessicasbobadilla@me.com or by calling the office. After hours contact should be limited to emergency issues such as a hearing the next day that may have been changed by the Courts, or an imminent deadline where the client could not obtain documents prior to that date despite all efforts or contact with Immigration and Customs Enforcement. Jessica should never be contacted personally on social media, but you can send a message to our Facebook page giving basic details only. In the event Jessica Smith Bobadilla is required to respond to an event that is not an emergency, an additional charge will be applied to the client’s bill of $100.00.
-
Any notice that is received from USCIS or the courts results in a letter sent to our Client. If our client is confused about the letter, they should first ask someone to translate it and then contact the office for a phone appointment if still unclear. Phone appointments are always available to all clients who need clarification.
-
If you sign a fee agreement, you are required to make payments conforming with the fee agreement. If you fail to pay for 30 days, we will allow a grace period 2 times during the term of your contract where you can catch up by the 60-day mark from your missed payment. If you fail to pay or communicate for 60 days we will notify by mail that we will withdraw from your case. Within our discretion we will withdraw from cases that have failed to communicate by the 60 to 90-day mark from the date of the missed payment. We will meet all critical deadlines in your case regardless of payment. However, if you do not pay your bill non-essential work will not be performed after the 60-day mark from the missed payment date.
-
If the fee agreement needs to be modified, please contact Maria Vega at our office. She can be reached by phone or at maria@attorneyjessica.com. We want to work with you to try to pay legal fees on a schedule that works for you and your family. However, if a Client would like expedited handling of their case, we require full payment of all fees plus an expedited handling fee of $1000.00
-
We take limited pro bono and low bono cases that are referred through non-profit and community based organizations.
-
Repetitive calling is discouraged. In the event that you call the office repetitively after you have been advised when you will be updated or when a service will be performed, we will have a conversation about your concerns. If the issue persists we may refer you to other counsel that could be a better fit for your needs.
-
We are always interested in your feedback about our services. Please feel free to email us if you have specific feedback, questions or concerns. We want your immigration experience to be a positive one. There is a lot of information to gather and subjects to think about in this process. However, we are here to help, and thank you for trusting us with these important legal matters.